Privacy Policy
1. Who We Are
We are American Group, an independent and authorized service provider for Kelvinator air conditioners in Egypt. We do not own the “Kelvinator” brand, but we provide support and maintenance services for its products through certified and qualified technicians.
2. Use of the “Kelvinator” Trademark
The name “Kelvinator” used on this website (kelvinator-eg.com) is solely for the purpose of identifying the types of appliances we service. We are not the parent company or the official owner of the “Kelvinator” trademark. All rights belong to Kelvinator Global Corporation.
3. Data We Collect
When you visit our website or use our booking or contact forms, we may collect the following information:
- Full name
- Phone number
- Appliance type and issue
- Email address (if provided)
- Geographical address (if on-site service is requested)
4. How We Use Your Data
Your data is used only for the following purposes:
- Contacting you to schedule a maintenance appointment
- Dispatching a qualified technician based on your appliance type
- Providing after-sales support and follow-up
- Improving user experience and service quality
We do not share your information with any third parties outside our company.
5. Data Security
We are committed to protecting your data through the following measures:
- Encrypting communications using the HTTPS protocol
- Restricting customer data access to authorized staff only
- Ensuring no sensitive data is stored on external databases
6. Changes to This Policy
We reserve the right to modify or update this Privacy Policy at any time. Any changes will be published on this page with the date of the latest revision clearly stated.
7. Contact Us
If you have any questions or would like to edit or delete your information, please contact us through the following:
- 📞 Hotline: 01211114528
- 💬 WhatsApp: Click Here
- 📝 Online Booking Form: Visit Page
All rights reserved © 2024 American Group – Owner of kelvinator-eg.com.
